Refund Policy

Last updated: September 9, 2026

We would rather lose a sale than keep money from someone who is not happy. This page explains exactly how to get your money back, with no conditions hidden in small print.

How long you have

The window starts on the date your order is delivered, not the date you bought it.

Kit	Refund window
6 bottles	60 days from delivery
3 bottles	60 days from delivery
2 bottles	60 days from delivery

Opened bottles are covered. You do not need an unbroken seal, the original box, or the packing slip. Collagen takes months to show what it does, and a guarantee you can only use before trying the product is not a guarantee.

How to request a refund

Send us a messageEmail support@rejuvena.net with the order number and the name the order was placed under. You do not have to explain why.
We confirm within 2 business daysYou will get a written confirmation and, if a return is needed, a shipping address.
The money goes backThe full amount is refunded to the original payment method. No fee, no deduction, no store credit.

When the money actually lands

We issue the refund within 5 business days of approving the request. After that, the time it takes to appear on your statement depends on your bank or card issuer — usually 5 to 10 business days for cards.

What is and is not refunded

Refunded: the full amount you paid for the product, including any shipping you were charged.
Not refunded: return shipping you choose to pay for on your own, when a return is not required by us.
Free gifts and app access do not have to be returned and are not deducted from the refund.

Returns

Most refunds do not require you to ship anything back. If we do ask for a return, ship it to our fulfillment center at the address below.

Request an RMA number first. Email support@rejuvena.net and we will send you a Return Merchandise Authorization number. Our warehouse cannot match a package to your order without it, and unauthorized returns cannot be refunded.

Returns address:
Returns Department
c/o Rejuvena
19655 E 35th Dr #100
Aurora, CO 80011
United States of America

Include the packing slip in the box and write your RMA number on the outside. If you are reusing a box, cross out any old shipping labels and barcodes before applying the new one.

Do not ship anything back before contacting us — returns sent without a prior request cannot be tracked to your order.

Damaged, wrong or missing orders

Write to support@rejuvena.net within 7 days of delivery with a photo of the package and the label. We replace it at our cost or refund you in full — your choice.

Order cancellation

If your order has not shipped yet, email support@rejuvena.net and we will cancel and refund it in full. Once it has shipped, the refund windows above apply.

Subscriptions

Rejuvena is sold as a one-time purchase. There is no subscription, no auto-renewal and no recurring charge. If you ever see a repeat charge from us, contact support@rejuvena.net immediately.

Contact

Email: support@rejuvena.net
Mailing address: Aurora, CO 80011